Epic Auto Company

Cancellation & Refund Policy

Effective Date: October 3, 2026

1. Rental Payments

Rental charges are generally required in advance before the renter takes possession of the vehicle.

Payment does not waive any rental eligibility, identification, driver’s license, insurance, or verification requirements.

Unless otherwise disclosed for a particular rental, Epic Auto Company does not require a security deposit.

2. Cancellations 48 Hours or More Before Pickup

Customers who cancel 48 hours or more before the scheduled vehicle pickup time are eligible for a full refund of prepaid rental charges.

3. Cancellations 24–48 Hours Before Pickup

Customers who cancel between 24 and 48 hours before the scheduled pickup time are eligible for a 50% refund of prepaid rental charges.

4. Cancellations Less Than 24 Hours Before Pickup

Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.

5. No-Shows

A customer who fails to arrive for the scheduled vehicle pickup and does not cancel within the applicable cancellation period will be considered a no-show.

Prepaid rental charges for a no-show are non-refundable, except where otherwise required by applicable law.

6. Rental Eligibility and Verification

Customers must satisfy Epic Auto Company’s applicable rental requirements before receiving a vehicle.

If a customer has paid but subsequently cannot complete the rental because required information cannot be verified or rental eligibility requirements are not satisfied, Epic Auto Company will determine the applicable refund based on the circumstances and timing of the cancellation.

Epic Auto Company will not intentionally retain payment for a rental that it cannot lawfully provide, except for amounts properly due under this policy, the Rental Agreement, or applicable law.

7. Cancellation by Epic Auto Company

If Epic Auto Company cancels a confirmed rental because the reserved vehicle becomes unavailable and we cannot provide a reasonable replacement, the customer will receive a full refund of prepaid rental charges for the rental that cannot be provided.

This does not apply when the rental is cancelled because of fraud, materially inaccurate information, failure to satisfy rental requirements, prohibited conduct, or a violation of the Rental Agreement.

8. Early Returns

Once the customer has taken possession of the vehicle and the rental period has begun, prepaid rental charges are generally non-refundable for unused rental time if the vehicle is returned early.

Epic Auto Company may approve an exception at its discretion where appropriate or where required by applicable law.

9. Rental Extensions

Rental extensions must be approved by Epic Auto Company and paid before the current rental period expires.

An extension is not guaranteed and is subject to vehicle availability, payment, eligibility, and compliance with the Rental Agreement.

10. Refund Processing

Approved refunds will generally be initiated within 5–7 business days.

Refunds will ordinarily be returned to the original payment method when reasonably practicable.

After Epic Auto Company initiates a refund, additional processing time may be required by the customer’s bank, card issuer, payment processor, or other financial institution.

11. Rental Agreement

This policy should be read together with the customer’s applicable Rental Agreement.

The Rental Agreement may contain additional terms regarding payments, fees, extensions, late returns, vehicle damage, prohibited use, and other rental obligations.

12. Contact Us

Questions or cancellation requests may be directed to:

Epic Auto Group LLC
d/b/a Epic Auto Company
4780 Highway 5, Suite E12
Douglasville, GA 30135
Phone: 770-672-5715
Email: [email protected]